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Question:
When I change my PCP, how do I transfer my medical records and what should I bring with me on my first appointment?
Answer:
The form below is a Primary Care Physician Change Checklist. You can print this form which will help you prepare for your first visit with your new physician. You are in health partnership with your doctor and need to be an active participant in your care. Since time is valuable to both you and your physician, come prepared and remember your new physician does not know you or your medical history. Before your appointment however, your priority is to have your medical records transferred. If you have an extensive history it may take longer to copy your records. You will need to sign a release form with your new doctor or previous doctor. It is not uncommon or illegal for the previous physician to charge a fee for the copying - up to 25 cents per page.
Primary Care Physician Checklist
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Question:
What if my current prescription drugs are not on the formulary or have certain restrictions?
Answer:
Click on Transition Policy Statement
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Question:
What is Advance Health Care Directive?
Answer:
The Advance Health Care Directive is a legal document that enables you to do either of two things. First, it allows you to accurately communicate your desires in terms of life-sustaining treatment and aggressive interventions. Secondly, you can appoint an agent representative who agrees to accept the responsibility of ensuring your wishes are carried out and who has legal authority to make decisions about your medical care if you become unable to make decisions for yourself. (Sometimes referred to as a Power of Attorney for Health Care - POA.) Without the POA on file with Inter Valley, we cannot discuss your personal health information with family or friends because we must follow the Health Insurance Portability and Accountability Act (HIPAA). This law was designed to protect your personal information.
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Question:
What do all the numbers on my Inter Valley Membership ID Card mean?
Answer:
Click on How To Read Your ID Card.
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Question:
How do I change my Primary Care Physician (PCP)?
Answer:
Please contact Member Services before making an appointment with a new physician. Making an appointment before we have made your requested change may be a problem for you and your new PCP.
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Question:
If I lose or misplace my Membership ID Card how do I get another card?
Answer:
You can click on new id card to request a new card or please call Member Services at 909-623-6333 or toll-free at 1-800-251-8191. TTY/TDD users may call toll-free at 1-800-505-7150. The TTY/TDD number is for the hearing impaired and requires special equipment. Please do not use this number unless you require the use of a TTY/TDD equipment."
We will be happy to take your call seven days a week, between the hours of 7:30 am and 8:00 pm. Your new Membership ID Card will arrive 3 to 5 business days from the date of your request. If you have a scheduled physician appointment before you receive your card, the physician's office can contact our Benefits and Eligibility Department to confirm your enrollment in the Plan.
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Question:
What if I receive a bill?
Answer:
From time to time, you will receive notices in the mail that appear to be a bill for covered health care services. The fact is, every notice you receive may not necessarily be a bill and may be only informational. If it is a bill, there is in all likelihood a simple explanation and an equally simple solution. If you have questions about a notice you have received, please contact Member Services. We will be happy to assist you seven days a week between 7:30 am and 8:00 pm at 909-623-6333 or toll-free at 1-800-251-8191 or for TTY/TDD devices for hearing impaired at 1-800-505-7150.
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Question:
How do I know which physicians are part of my Inter Valley Health Plan Service to Seniors Plan?
Answer:
You can click here to Find a Doctor or you can contact Member Services to request a Physician Directory for your immediate area. You can also request all the directories for Inter Valley's entire Service area. Each Directory provides a listing of participating physicians, including specialty care physicians, associated hospitals and Urgent Care facilities.
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