Riverside County – ADA Access Transportation

 

Access is a door to door service for patients who have difficulty with balance, use assistive devices for ambulation or have problems with endurance.  Access transportation accommodates people in standard sized wheel chairs.  Patients must be able to get to the curb near their home.  Access is a service designed to meet the requirements of the Americans with Disabilities Act (ADA). The purpose is to provide equal access to public transportation for persons who are physically or cognitively unable to use regular bus service. Access provides curb-to-curb service to complement the Omnitrans fixed-route bus system. The Access service area is defined as up to 3/4 mile on either side of an existing bus route.

Application completed for person applying for ADA service: It is important to complete all parts of the online application before clicking the Submit button. Applications that are not complete will be rejected, which will delay the eligibility process. If you are unable to complete the online application, you may also print out the application and fill it out manually – please print. After completing the application, please mail to:

Riverside Transit Agency
ADA Certification
P. O. Box 59968
Riverside, CA 92517

2. Healthcare Professional Verification form completed by a treating licensed professional: In addition to this application, a Healthcare Professional Verification form must be completed by a treating professional that knows you best and returned to the above address. HEALTHCARE PROFESSIONAL

 

 For your convenience, you have a choice of licensed professionals who can complete this form; Doctor, Occupational Therapist, Social Worker, Nurse, Rehabilitation Worker, etc. You may print out the form from our website or have one mailed to you. Bring the form to your treating professional and have them mail or deliver it to RTA at the address above or fax it to (951) 565-5001.

IMPORTANT: Both documents must be completed and returned to RTA otherwise your certification will be considered incomplete which will delay the eligibility process. Upon completion of the certification process, RTA will notify you within 21 days by mail regarding the decision made on your eligibility.

Please note: If you qualify for service, you will be sent an ADA card you must show the driver each time you board a Dial-A-Ride vehicle. In addition to your ADA card, you must show a photo ID card such as a California Drivers License, California ID card or Veteran's ID card. Your ADA card will not have your picture on it. If you do not have a photo ID, RTA can assist you in obtaining an RTA picture ID. Please call (951) 565-5002 for more information.

If you have any questions about the application process, or need an application package mailed to you, please call (951) 565-5002.

NOTE: If plan to use only local Senior/Disabled Dial-A-Ride service you are not required to fill out an application. Simply call 1-800-795-7887 to book your trip. On your first trip only, you will be required to provide proof of disability or age eligibility at the pick-up location.