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We know this is an unsettling time and that the COVID-19 virus emergency is impacting everyone’s day-to-day activities. All of us at Inter Valley Health Plan want you to know that the health and safety of our members is our first priority.


Below are communications we have sent out via mail, email, or social media

3/4/2021 - Beware of COVID-19 Scams

2/9/2021 - A message about the COVID-19 Vaccine from our VP of Sales & Marketing, Larry Baca (by clicking this link you will be redirected from Inter Valley's website)

1/13/2021 - Coronavirus Vaccine FAQs

6/10/2020 - A message from our CMO Dr Kennith Smith #3 (by clicking this link you will be redirected from Inter Valley's website)

5/05/2020 - A message from our COO Susan Tenorio (by clicking this link you will be redirected from Inter Valley's website)

4/09/2020 - A message from our CMO Dr Kennith Smith #2 (by clicking this link you will be redirected from Inter Valley's website)

3/30/2020 - A letter to Members from our CEO Mike Nelson

3/30/2020 - A message from our CMO Dr Kennith Smith (by clicking this link you will be redirected from Inter Valley's website)

3/26/2020 - Scams during COVID-19

3/25/2020 - We are still open

3/12/2020 - Inter Valley Statement


COVID-19 Vaccine Information by County

(by clicking on these links you will directed away from Inter Valley's website)

Los Angeles County information

Orange County information

Riverside County information

San Bernardino information

***Please NOTE*** You will never be asked to share your Medicare ID number over the phone, however if you have an appointment at a vaccine site, you maybe asked to show your RED,WHITE, & BLUE Medicare card. Please make sure to have it handy. 


Other Useful websites 

(by clicking on these links you will directed away from Inter Valley's website)

Center For Diesase Control and Prevention

Inititives For Older Californians 

CDC Caregiver Advice



  • You are Safer at Home but if you absolutely need go out, it is recommended you wear a face covering when you’re outside in public spaces. Click to find DIY masks tips from the CDC. (by clicking this link you will be directed away from Inter Valley's website)
  • Make sure to not bring your packages inside until you wipe them down with disinfectant wipes. You can also open the package outside and bring the items in then throw the box directly into the recycle bin. Remember to wash your hands afterwards.
  • Leave your shoes at the door, don’t bring your outside shoes inside unless you spray them or wipe them with antibacterial wipes.
  • SCAM ALERT: don’t fall for online offers for vaccinations and home test kits for CODIV-19. There are no products proven to treat or prevent COVID-19 at this time. Always check with your doctor first.
  • If you must venture out to the grocery store or pharmacy, be mindful that contact with other individuals increases your risk of being exposed to COVID-19 and spreading bacteria. It’s smart to always wash your hands or even shower once you get home from being in a public area.
  • Make sure to keep a clean home environment by cleaning and disinfecting high-touch surfaces like kitchen counters, door knobs, light switches, and bathroom sinks ever so often.
  • Switching to mail order to fill your medications will save you an unnecessary trip to the pharmacy. Inter Valley Members call our Pharmacy Care Team to get more info!
    800-523-3142 or TTY 711
  • SCAM ALERT: Be wary of any email, text, phone call, or social media request for money or other personal identifiable information in exchange for receiving your stimulus payment more quickly. It’s a scam.
  • If you do go out shopping, try not to pay with cash. Pay with either card or by using your phone.
  • Make sure to stay hydrated, adequate water and fluid intake helps to keep your body strong and have the ability to fight off viruses and infection, but inevitable home distractions may get in the way of you drinking enough water. So try to drink a glass of water before every meal, or use a large reusable water bottle. Stay hydrated and safe out there!
  • Make sure to practice good health habits. Get a good night’s sleep, exercise, drink plenty of fluids, eat nutritious food, and take vitamins. If your gym is closed, you can still exercise at home. Download workout apps or research some easy home workouts. Stay safe out there!
  • There is no evidence that the virus can be transferred by food or food packaging, but as an extra safety precaution you should still wipe down the packages of food when you get home from the store.
  • Stick to a meal schedule. If you have stocked up the kitchen in preparation of being quarantined, you or your family member may be finding it difficult to follow a regimented meal plan and might eat all your quarantine food in one day. Meal preparation and designated meal times will help to regulate consumption and prevent overindulgence.
  • When you wake up in the morning try to set a reachable goal for your day like exercising or trying a new recipe. Doing this will help you feel productive and that you accomplished something for the day. Staying active and being productive is a way to stay sane during this crazy time. Stay safe out there! 
  • If you're not wearing a mask make sure to cover your coughs and sneezes with a tissue to cover your nose and mouth and throw used tissues in a lined trash can. If a tissue isn’t available, cough or sneeze into your elbow — not your hands. Make sure to wash your hands immediately.
  • Staying connected is very important for our mental health during these difficult times. So for older Californians who need someone to talk to can call the statewide Friendship Line at 1-888-670-1360.
  • Make sure to not share personal items like phones, makeup, or combs. It’s also important not to share eating utensils and straws. If you have children help them to recognize their reusable cup, straw, and other dishes for their own use only.
  • California has a statewide hotline to answer any COVID-19 questions and get assistance, including access to grocery and medication delivery. Just call (833) 544-2374 to receive the help and resources you need.
  • If you or your loved one gets sick it's good to have a Care Plan in place for yourself and your loved too. Find out more about what a Care Plan is and how to put one together by clicking the link below for more info.
  • The virus that causes COVID19 is mainly transmitted through droplets generated when an infected person coughs, sneezes, or speaks. These Droplets are too heavy to hang in the air and they quickly fall on the floors or surfaces. If you touch a contaminated surface, then touch your eyes, nose or mouth before washing your hands, you can be infected. So make sure to clean surfaces regularly and wash your hands for at least 20 seconds!
  • Although some counties have announced that face coverings are no longer required when going out, it is still highly recommended and most business still require it. Wearing a face mask when you go out to public areas will help protect you and the people around you.